ICT services and quality
We organised the information management services into three groups of ITC services: Life cycle and user services, ICT infrastructure and access management, as well as Digital services and information management. The reorganisation supported the shared development paths established in system development as well as the procedures for managing production environments and digital services.
We upgraded AV technology on our campuses and opened new premises in Pasila that support teaching and research. The electronic entrance examination required planning and implementation of operating models in cooperation with various units.
Among the new system services, we supported the implementation of the Tuudo mobile service aimed at students and the Koha library system. The Moodle learning platform was developed with the support of the teaching personnel. We implemented new Peppi services in cooperation with the Education Services.
Pedagogical application of digital tools was promoted through digital pedagogy support and coaching programmes jointly with different units. In digitalisation projects in teaching, we coordinated the video production of teaching contents, among other things.
We improved the redundancy and monitoring of the ICT infrastructure in data centres. Measures were also taken to strengthen our technical information security and participated in the TAISTO19 national exercise on information security. We reformed our device control and implemented a new device register.
Our operations were developed on the basis of the recommendations and development plan we received from the quality system audit. We started planning a model for the overall assessment of the quality system. We put out to tender a new study feedback system and reformed our extensive student survey. The new kind of implementation model for the survey was piloted as part of a course. We modified the feedback module used by the Master’s degree students in order to align it with the implementation of the new curriculum.
We participated in numerous internal development projects supporting Haaga-Helia’s strategy as well as in modelling new operating methods and related support processes. During the year, our cooperation with different units generated quality criteria for online implementations.
We began planning the peer learning included in the next audit cycle process. Measures were taken to prepare for the EPAS accreditation and THE-ICE accreditation.