Library and information services
A national user survey was conducted in the 2017 year of operation to assess the library’s service offering. Our customers find the services very important for the progress and effectiveness of their studies. Overall, our services received very high scores, and our customers are happy to recommend them to others. Customer loyalty and satisfaction were included in the survey for the first time with the NPS (net promoter score), and the results were excellent.
Libraries are very popular places for study and work, and we continuously develop the facilities while taking customers’ changing needs into consideration. In the Pasila campus library, we replaced old furnishings, and our Malmi campus library received a refreshing facelift with new furnishings and added workstations in connection with the floor renovation.
We expanded our service selection with a digital library card and added the opportunity in Pasila campus to take exams electronically on Saturdays as well. We implemented the publication reporting service JUSTUS for the personnel to report publication information.
We promoted cooperation between the 3UAS libraries in working groups and by organising shared training for the 3UAS libraries.